Returns & Exchanges

Due to the charitable nature of the SickKids Catch the Ace raffle, all ticket sales are final and non-refundable. We appreciate your contribution to the SickKids Foundation and your understanding of our commitment to supporting pediatric healthcare.

Return Process

• 1.
  Review Entry Details

  Before completing your purchase, carefully verify your contact information and the number of tickets selected to ensure accuracy.

• 2.
  No Refund Policy

  In accordance with gaming regulations and charitable guidelines, once a transaction is processed, it cannot be reversed or refunded.

• 3.
  Technical Support

  If you experience a technical error during your transaction or do not receive your digital tickets, please contact our support team immediately.

• 4.
  Contact Customer Care

  For any inquiries regarding your purchase history or account status, reach out to our dedicated help desk via the contact form on our website.